Reputation / Review Management

Fact: 90%+ of all consumers read reviews before booking a hotel or eating at a restaurant

Fact: 88% of all consumers trust online reviews as much as personal recommendations.

There’s a saying that your reputation and your word are the only 2 things you can really control in this world. We see it everyday, so many business have reviews, both positive and negative, but never engage with them.

Your response to a customers google review isn’t just about addressing their experience (positive or negative), it’s more about the 1000’s of people that will read your response. This helps give potential customers an insight to who you are, builds trust, and humanizes your business before ever engaging with you.

What we can do for you?

- Respond to all reviews (positive and negative) posted on any platform within 24 hours.

-Actively monitor online reputation, analyze feedback, and alert you of potential developing issues with your business or brand.

-Aggressively dispute all negative reviews with any platform, provide evidence, and follow through on the dispute mitigation process.

-Provide active QR codes and in-person review generation strategies encourage customers to leave reviews.

Fact: Google reviews are the #1 most important metric to rank on Google maps, better than any other SEO strategy.